Shipping policy
At The Vogna, we strive to ensure that your orders are delivered safely and on time. Please review our shipping policy below before placing an order.
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Order Processing
• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• Once your order has been shipped, you will receive an email confirmation with tracking details.
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Shipping Destinations & Delivery Times
We currently ship to the following countries:
🇦🇺 Australia
• Standard Shipping: 3–7 business days
• Express Shipping (if available): 1–3 business days
🇬🇧 United Kingdom
• International Shipping: 7–14 business days
🇺🇸 United States
• International Shipping: 7–14 business days
🇨🇦 Canada
• International Shipping: 7–14 business days
Delivery times are estimates and may vary due to customs processing, courier delays, or peak periods.
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Shipping Charges
• Shipping fees are calculated at checkout based on order weight and delivery location.
• Any customs duties, taxes, or import fees are the responsibility of the customer.
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📍 Tracking Information
• Tracking details will be sent to your email once the order is dispatched.
• Please allow 24–48 hours for tracking information to update.
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Delays & Lost Packages
• The Vogna is not responsible for delays caused by courier services or customs clearance.
• If your parcel is delayed or appears lost, please contact us and we will assist you.
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Incorrect Shipping Address
• Customers are responsible for providing accurate shipping details at checkout.
• The Vogna cannot be held responsible for orders delivered to an incorrect address provided by the customer.
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Contact Us
If you have any questions regarding shipping, please contact us:
Store Name: The Vogna
Email: thevogna@gmail.com
Phone: 0451 770 806